Job descriptions

Job descriptions are written statements that describe the duties, responsibilities, most important contributions and outcomes needed from a position, required qualifications of candidates, and the reporting relationship of a particular job.

The process of developing a job description helps you articulate the most important outcomes you need from an employee performing a particular job. A job description is also a communication tool that tells coworkers where their job leaves off and the job of another starts. A well-written job description tells an employee where their job fits within the overall department and the overall company.

Example: IT Manager Job Description

ROLE-SPECIFIC COMPETENCIES

Networking

-Assists in the planning and implementation of additions, deletions and major modifications to the supporting regional infrastructure.
-Implements network security at the regional level as established by corporate Security Director.
-Oversees the administration and maintenance of the company's infrastructure, and directs more junior Innovators when necessary.
-Oversees the administration of the company's WAN.

Telephony

-Manages and develops upgrades to the company's telephone system at the regional level.
-Oversees all telephone changes, including routing for seating assignments.

Training & Lab Maintenance

-Oversees the administration and maintenance of computer stations and software for company training programs and the Learning Studio and provides additional support if necessary.

Internal Systems

-Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.
-Works with project teams to help implement Internal Systems.

Help Desk Administration

-Oversees all help desk activities at the regional level.
Responds to escalated help desk issues.
-Oversees the administration and maintenance of our tracking software.
-Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner.

Asset Management

-Builds and maintains vendor relationships and manages the purchase of hardware and software products.
-Manages the purchasing of all software, hardware and other IT supplies at the regional level.
-Ensures that company assets are maintained responsibly.

CAREER PATH CORE COMPETENCIES

Communication

-Facilitates team meetings effectively.
-Holds regular status meetings with team.
-Keeps team well informed of changes within the organization and general Etensity news.
-Effectively communicates relevant IT-related information to superiors.
-Delivers engaging, informative, well-organized presentations.
-Resolves and/or escalates issues in a timely fashion.
-Understands how to communicate difficult/sensitive information tactfully.
-Relays relevant IT-related information to the company in a timely manner.

Management

-Initiates and implements improvements in all areas of IT responsibility.
-Serves as main point of contact on all IT-related matters for the office assigned.
-Responds/acts on upper-management direction .
-Identifies and provides standards for gathering information for use in trend analysis and reports information to company management.

PROFESSIONAL QUALITIES

Leadership

-Challenges others to develop as leaders while serving as a role model and mentor.
-Manages the development of team by ensuring, when possible, that project tasks are in line with each Innovator's career interests.
-Inspires coworkers to attain goals and pursue excellence.
-Identifies opportunities for improvement and makes constructive suggestions for change .
-Manages the process of innovative change effectively.
-Remains on the forefront of emerging industry practices.

Teamwork

-Consistently acknowledges and appreciates each team member's contributions.
-Effectively utilizes each team member to his/her fullest potential.
-Motivates team to work together in the most efficient manner.
-Keeps track of lessons learned and shares those lessons with team members.
-Mitigates team conflict and communication problems.
-Plans and facilitates regular team activities outside of the office.
-Client Management

Manages day-to-day internal client interaction

-Sets and manages internal client expectations.
-Communicates effectively with internal clients to identify needs and evaluate alternative business solutions.
-Continually seeks opportunities to increase internal client satisfaction and deepen client relationships.

ORGANIZATIONAL RESPONSIBILITIES

Innovator Development

-Conducts effective performance evaluations and mentors those with less experience through formal channels.
-Helps team execute career development plans.
-Seeks and participates in development opportunities above and beyond training required by Etensity.
-Trains other innovators and clients through both formal and informal training programs.
-Encourages more junior Innovators to take responsibility for their development within the company.
-Challenges fellow Innovators to progress toward their professional development goals.

Internal Operations

-Suggests areas for improvement in internal processes along with possible solutions.

Leads internal teams/task forces

-Approves team members' time and expense reports in a conscientious and timely manner.
-Reviews the status reports of team members and addresses issues as appropriate.
-Complies with and helps to enforce standard Etensity policies and procedures.